max77 Privacy Policy
This page describes what we collect when you use max77 and how we keep that data protected. We at max77 take your privacy seriously and want you to understand exactly what information we gather, who has access to it, and what rights you have over your own data.
Our privacy practices are shaped by the jurisdictions where we operate. We comply with data protection standards in the regions where our service is available. If you have questions about how we handle your information, our support team can walk you through the details.
What we collect at max77
We collect information in two main ways: what you give us directly, and what we gather as you use our platform. When you open an account at max77, we ask for your email, full name, date of birth, and identity document details (such as your national ID number). We also collect your payment information—the bank account or e-wallet details you link to your account.
As you use max77, we track your activity: which games you access, how long you stay on the platform, what payment methods you use, and your transaction history. We also collect technical data—your IP address, browser type, device information, and the pages you visit. This helps us understand how our service performs and where we can improve.
Identity verification and KYC documents
We at max77 are required to verify your identity before you can withdraw funds. This is called Know Your Customer (KYC) verification. We ask you to upload a photo of your identity document—your national ID, passport, or driver's license. We may also ask for proof of address, such as a utility bill or bank statement. We store these documents securely and use them only to confirm your identity and prevent fraud.
Our KYC process typically completes within 24 hours. If we need additional information, our support team will contact you. Once verified, your documents remain on file so you do not need to resubmit them for future withdrawals.
Payment data and third-party processors
When you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, or a bank transfer through online payment, e-wallet, mobile banking, or local payment, we do not store your full payment credentials. Instead, we work with payment processors who handle the transaction securely. We receive confirmation that the transaction succeeded, but we do not see your complete card or account number.
These payment processors have their own privacy policies. We recommend reviewing them to understand how they handle your data. We share only the minimum information needed to process your deposit or withdrawal—your name, account identifier, and transaction amount.
Cookies and tracking
We use cookies to keep you logged in, remember your preferences, and track how you navigate max77. Some cookies are essential—without them, you cannot stay logged in. Others help us understand which features are popular and where users encounter problems. We also use cookies to prevent fraud and detect suspicious account activity.
You can control cookies through your browser settings. If you disable cookies, some features of max77 may not work properly. We do not use cookies to track you across other websites.
Your rights and our max77 commitments
We at max77 believe you should have control over your own data. You can request a copy of all the information we hold about you. You can also ask us to correct inaccurate data, delete your account and associated records, or restrict how we use your information. To make any of these requests, contact our support team with your account details.
We aim to respond to data requests within 30 days. Some requests may take longer if they require us to search multiple systems or consult with third-party processors. We will keep you informed of progress.
Key points about max77 privacy
- We collect email, identity documents, and payment information to verify your account
- We track your activity on max77 to improve our service and prevent fraud
- Payment processors handle your card and bank details; we do not store them
- We use cookies to keep you logged in and understand how you use our platform
- You can request a copy of your data, correct it, or ask us to delete it
- Our servers may be located outside Indonesia; your data may be transferred internationally
Data retention and security
We keep your data for as long as your account is active and for a period after closure to comply with legal requirements. Transaction records are retained for at least five years. Identity documents are kept for the duration of your account plus two years after closure.
We protect your data using encryption, secure servers, and access controls. Only staff members who need your information to do their job can see it. We conduct regular security audits and update our systems to defend against new threats. However, no system is completely secure. If we discover a breach, we will notify you and relevant authorities as required by law.
Contact and jurisdiction
If you have questions about how we handle your data, or if you want to exercise your privacy rights, contact our support team. We are available via chat, email, and phone during standard business hours. Our support team can also help if you believe your data has been misused or if you want to file a complaint.
Our services are available only where local law permits. We comply with data protection regulations in the jurisdictions where we operate. If you access max77 from a jurisdiction where we do not operate, we may not be able to process your data requests or guarantee the same level of protection. By using max77, you acknowledge that your data may be processed in multiple countries and that you accept the privacy practices described here.